Features that turn data into real intelligence.

What it does:

All content found is automatically re-evaluated and prioritized according to relevance, context and quality.

Result:

Your users receive exactly the information that really counts - not just the information that "somehow fits".

What it does:
Answers and content are dynamically tailored to the user, role, context or use case.

Result:
Individual, tailor-made results instead of generic information.

What it does: Custom prompt templates can be defined for recurring scenarios - including tonality, structure and objective.

Result: Consistent, brand-appropriate and controllable responses for every use case

(e.g. sales agent, support employee, tech nerd, medical advisor)

What it does:
Complex content is automatically simplified or reformulated - depending on the desired level.

Result:
Ideal for different target groups - from specialist departments to end customers.

What it does:
The bot understands and responds in several languages - including technical terminology and contextual reference.

Result:
A single knowledge base for global teams and international markets.

What it does:
The rms. AI Bot has a powerful, documented API interface and can therefore be integrated into almost any system environment - both read and write.

Typical connections:

• CMS / DAM / PIM / CRM / ERP Customer portals & service platforms

• Intranets & knowledge databases

• Individual specialist applications

Result:
Live access to data, automated processes and context-based responses directly from your systems.

What it does:
The bot accesses your existing content and knowledge platforms in a targeted and controlled manner - as a reliable, structured database:

• FirstSpirit, TYPO3, WordPress, Drupal

• SharePoint, Confluence, Notion

• Internal databases & document archives

Knowledge stays where it belongs - the bot uses it securely and purposefully.

Result:
A central, standardized knowledge base - without duplicate data storage.

What it does:
Instead of an uncontrolled flood of data, we use individually configured data pipelines, adapted to your structures, terms and priorities.

• Selective crawling & indexing

• Prioritization of specific sources

• Rule-based weighting of content

• Automatic re-indexing & updating

Result:
Higher response quality thanks to specifically curated data streams.

What it does:
The rms. AI Bot can be seamlessly integrated into various front ends and channels - with identical logic and database:

• Website

• intranet

• customer portal

• Microsoft Teams / Slack

• Service & support platforms

• Individual front-end solutions

Result:
One central AI - consistent across all touchpoints.

What it does:
The appearance and behavior of the bot can be adapted precisely to your corporate design and UX specifications:

• White Label & Branding

• Own components / widgets

• Individual design & styling

• Customizable interaction logic

The AI bot becomes part of your digital identity - not a foreign body in the system.

Result:
Seamless integration into your existing interfaces and user experiences.

What it does:
Your data will never be used to train models and will not be passed on to third parties.

• Zero training with customer data

• No storage with third-party providers

• No outflow to external AI models

• Full data sovereignty with the customer

Result:
Your information remains your intellectual property - without exception.

What it does:
The rms. AI Bot is operated exclusively in European data centers or on your own infrastructure.

• Processing only in EU data centers

• GDPR-compliant order processing contract (AVV)

• On-premise & private cloud possible

• No services outside the EU without approval

Result:
Legally compliant AI, developed for the European legal area.

What it does:
Access to content and functions can be precisely controlled - right down to document level.

• Role & rights management (admin, editor, viewer, etc.)

• API key & token-based authentication

• SSO / Azure AD / OAuth2 integration possible

• Access can be controlled at document or area level

Result:
Only authorized persons see and use what is intended for them.

What it does:
All relevant actions and system events are logged in an audit-proof manner.

• Logging of API calls and interactions

• Audit trails for security-relevant processes

• Monitoring for IT & compliance

• Traceability for revisions and audits

Result:
Complete transparency - auditable at any time.

What it does:
data is only stored for as long as you define - then deleted automatically or manually.

• Time-based and manual deletion mechanisms

• No shadow copying

• Automatic re-indexing in the event of changes

• TR-03108-compliant procedures possible

Result:
Full control over the entire data lifecycle.

What it does:
You determine which AI models are used and under which framework conditions.

• OpenAI, Gemini, Mistral, LLaMA, Phi etc. possible

• Optional: completely isolated (air-gapped) inference

• No automatic model propagation

• Rate limits & safety filters configurable

Result:
Maximum safety at model and infrastructure level.

What it does:
The bot is operated in a GDPR-compliant European cloud environment and is fully supported by us.

• Operation in certified EU data centers

• GDPR-compliant data processing

• Maintenance, updates & monitoring by rms.

• Quick start without own infrastructure

Result:
Minimal technical hurdle - maximum security and performance.

What it does:
Operation in your own or managed cloud environment - within your tenant structure and EU region.

• Use of existing cloud architecture

• Full control over environment & resources

• Integration into existing security concepts

• Scalable & highly available

Result:
Ideal solution for companies with their own cloud strategy.

What it does:
The rms. AI Bot runs entirely on your own servers or in your data center - without external dependencies.

• Deployment behind your firewall

• No external data traffic necessary

• Full isolation possible ("air-gap")

• Maximum control for highly critical environments

Result:
Perfect for regulated industries and the highest security requirements.

What it does:
Combination of cloud and on-premise components - e.g. bot in the cloud, data storage locally.

• Flexible architecture depending on requirements

• Data remains on site, AI in the cloud

• Optimal balance of security & scaling

• Individually configurable

Result:
Best of both worlds - security + performance.

What it does:
The infrastructure adapts dynamically to usage peaks and increasing requirements.

• Horizontal & vertical scaling

• Load distribution & caching

• High reliability

• Optimized response times

Result:
Stable performance - even with high user loads or growing data volumes.

What it does:
Separate, isolated system environments per client, project or department.

• No mixing of clients

• Maximum data security

• Individual configuration possible

• Separate monitoring & logging

Result:
Enterprise-ready at the highest level.

What it does:
Access and functions can be controlled granularly - tailored to organization, department, country or role.

• Admin, editor and user roles

• Area or document-specific approvals

• SSO / Azure AD / OAuth2 possible

• Individual authorization concepts

Result:
Everyone only sees and uses what is intended for them.

What it does:
You can keep an eye on the status and performance of your AI instance at all times.

• System and performance monitoring

• Error & warning messages

• Utilization and response times

• Stability and availability display

Result:
Transparency and security - for IT & specialist departments.

What it does:
The rms. AI Bot provides insights into usage, behavior and relevance of content.

• Number and type of requests

• Frequently used topics & terms

• Quality & relevance of the results

• Optimization potential

Result:
Data-based decisions instead of gut feeling.

What it does:
New functions can be gradually activated, tested or enabled for specific groups.

• Feature toggles

• Rollout per area / country / team

• Test & production environments

• Controlled introduction of new functions

Result:
Maximum flexibility with full control.

What it does:
Knowledge content and prompt structures can be managed, versioned and optimized.

• Maintenance & control of the knowledge base

• Versioning of prompts & templates

• Quality assurance & release processes

• History & change tracking

Result:
Structured, professional further development of the knowledge base.

What it does:
Technological updates and new functions are rolled out in a controlled, documented and predictable manner.

• Versioned releases

• Changelogs & documentation

• Rollback options

• Test environments

Result:
Security and stability - even during ongoing development.

What it does:
The infrastructure adapts dynamically to actual demand - in real time.

• Automatic scaling up and down

• Adaptation to peak loads

• No manual intervention necessary

• Cost & resource efficient

Result:
Stable performance - even with strongly fluctuating usage.

What it does:
Intelligent caching, reranking and efficient data processing result in extremely short response times.

• Optimized data paths

• Caching mechanisms

• Minimized model latencies

• Fast context provision

Result:
Immediate, fluid user experience - without noticeable waiting times.

What it does:
Only really relevant content is transferred to the model - targeted and optimized.

• Limitation of the context window

• Reranking & prioritization

• Reduction of "noise"

• Token optimization

Result:
Better answers with a lower computing load.

What it does:
The rms. AI Bot can be rolled out internationally - with identical logic and local customization.

• Multi-region setups

• Country & language specific customization

• Local performance optimization

• Central control

Result:
One AI - can be used worldwide.

What it does:
Redundant systems and automatic failover mechanisms safeguard operations around the clock.

• Backup & recovery strategies

• Redundant instances

• Load balancing

• Automatic recovery

Result:
Maximum stability - even with high loads or failures.

What it makes possible:
The rms. AI Bot acts as an interactive, intelligent product advisor.
Instead of rigid filters, it guides users to the right product in a dialog-based, context-related and understandable way.

• Product recommendation based on specific requirements

• Comparison of alternatives & variants

• Explanation of technical specifications in simple language

• Guided decision-making process instead of a pure product search

Benefit:
Find the optimum solution faster - even with complex product portfolios.

What it makes possible:
The rms. AI Bot replaces classic search functions with a context-based, conversational search.

• Semantic understanding instead of keyword logic

• Recognition of intention, synonyms & contexts

• Reranking for maximum relevance

• Access to structured & unstructured data

Benefits:
No more endless hit lists - only relevant answers.

What it makes possible:
The bot answers customer questions based on your own content - around the clock, consistently and in a targeted manner.

• Technical support

• Product information

• FAQs & instructions

• Escalation to service teams

Benefit:
Relieves the burden on support and provides faster, better customer responses.

What it makes possible:
Employees have quick and targeted access to internal knowledge - regardless of department or location.

• Guidelines & processes

• Training documents

• Project knowledge

• Onboarding materials

Benefits:
No more searching - knowledge is directly available.

What it enables:
Interactive knowledge transfer, tailored to the role, level and learning objectives.

• Trainings & certifications

• Product training

• Onboarding of new employees

• Knowledge checks & repetitions

Benefits:
Sustainable knowledge transfer instead of static documents.

What it makes possible:
Complex content becomes dialog-capable, understandable and accessible at any time.

• Handbooks & manuals

• Maintenance instructions

• Product data sheets

• Standards & specifications

Benefits:
Quick access to critical specialist knowledge.

What it makes possible:
Targeted support for marketing, HR, IT, sales or purchasing - based on your own knowledge.

• Copywriting & concepts

• Data & analysis support

• Strategy & idea generation

• Decision support

Benefits:
More efficiency and quality in all departments.

What it enables:
Central knowledge base, available worldwide - with local language, terminology and context.

• International teams

• Global brands

• Regional adaptations

• Local market and legal requirements

Benefits:
One system - globally scalable.